Sitters Privacy Policy
TABLE OF CONTENTS
Introduction
What Information Do We Collect About You?
How Do We Use Your Information?
How Do We Collect Your Information?
Who Do We Share Your Information With?
How Long Do We Keep Your Information?
How Do We Keep Your Data Secure?
What Are Your Rights and Choices?
Third Party Links
Changes To This Privacy Policy
Contact Us
INTRODUCTION
Sitters.co.uk (“Sitters”, “we”, us” or “our”) is a childcare provision introduction agency, trading as a division of 288 Group Ltd of 288 House, 1 Aston Way, Poole, BH12 4FE.
The data controller of your information is 288 Group Ltd, a company registered in England and Wales with company number 2000413 and registered office at Russell House, Oxford Road, Bournemouth, BH8 8EX.
We are committed to protecting the privacy and personal data of all individuals (“Users”) who use Sitters’ website (https://www.sitters.co.uk) and mobile application (“App”) platform.
The Sitters App facilitates the scheduling of babysitting appointments. For the purpose of this Privacy Policy (“Policy”) we refer to users as “Parents” and “Childcarers”. A Parent is defined as an individual utilising our platform to place bookings and seek childcare solutions. The term Childcarer refers to those who accept bookings to provide childcare for a Parent.
This Policy explains how we collect, use, and share your information when you use our platform. It encompasses all functionality and features (“Services”) provided through our App and website, including account registration, booking and payment processing and customer support interactions, and applies to all Users of our babysitting App, including Parents, Childcarers, and visitors to our website.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We only collect the personal information that we need to provide our Services. We regularly review our data collection to make sure we only gather what is necessary and relevant. This helps us protect your privacy and avoid collecting excessive information.
Data We May Collect – About Our Childcarers
Please find below a list of information we may collect, use, store and process about our Childcarers who use the Service:
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Identity Data
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First name, last name, previous names, title, date of birth and nationality.
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Contact Data
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Home address, email address and telephone number.
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Financial Data
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Bank account details (account number and sort code) and National Insurance number.
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Technical Device Data
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Device type, network information, IP address, login and password, browser type, time zone setting, location details, operating system and platform.
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Profile Data
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Profile photo, ratings & reviews from Parents, number of children in your own family and account/booking notes.
Qualifications and Certifications: Including education level, references, DBS status, PVG status, childcare experience, work availability, interview notes & assessment information.
Background and Safety Checks: Including Right to Work status, proof of ID, proof of address, medical information and criminal convictions.
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Usage
Data
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Data on how you use Sitters’ App and Services, such as features you use, actions you take, frequency/duration of use, booking data and transactional data, including payments to you.
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Data We May Collect – About Our Parents
Please find below a list of information we may collect, use, store and process about our Parents who use the Service:
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Identity Data
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First name, last name, title, date of birth, partner title, partner first name and partner last name.
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Contact Data
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Home address, booking address, email address, telephone number, partner email address and partner telephone number.
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Financial Data
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Payment card details.
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Technical Device Data
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Device type, network information, IP address, login and password, browser type, time zone setting, location details, operating system and platform.
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Profile Data
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Profile photo, household pets, sitter preferences and feedback (including childcarer ratings, childcarer reviews and service reviews).
Family details: Including number of children requiring childcare, children’s first name, children’s date of birth, children’s age, children’s medical information and account/booking notes.
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Usage
Data
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Data on how you use Sitters’ App and Services, such as features you use, actions you take, frequency/duration of use, booking data and transactional data, including payments made by you.
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Marketing & Communications Data
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Your preferences in receiving marketing & communications from us.
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Collection & Handling of Sensitive Data
We take the protection of sensitive data very seriously. We adhere to strict data security measures to protect sensitive data, limiting access to authorised personnel only.
Sensitive information, such as children’s information, financial information, personal identification numbers, medical information and criminal convictions, is handled with the utmost care.
When providing childcare services to our Parents, we may collect information about their children, used solely for facilitating childcare services and ensuring the children’s safety.
Our practices comply with all applicable laws and regulations concerning children’s privacy. We only collect this information where it is specifically and knowingly provided by you. Parents have the right to review, update, or delete their children's personal information at any time by contacting us using the details provided at the end of this Policy.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect about you for the following purposes:
- Deliver Our Services: Match our Parents with local, available Childcarers and enable the provision of childcare services.
- Manage Your Account: Create and manage your account, verify your identity and offer customer support.
- Communicate With You: Send updates, notifications and assist with enquiries about your account and our Services.
- Enhance Our Services: Analyse user interactions and preferences to improve the App’s functionality and user experience.
- Ensure Safety: Conduct background checks, identity checks and interview Childcarers. Ongoing monitoring and process reviews to ensure user safety and security. Prevent and detect fraud and security issues.
- Payment Processing: Securely process payments for Services and manage billing and invoicing.
- Marketing and Promotions: Provide you with information about promotions, surveys, and other communications with your consent.
- Legal Compliance: Comply with legal requirements, respond to legal requests, and protect our legal rights and the rights of our Users.
- Personalisation: Customise your experience with tailored content and recommendations.
- Analytics: Use data analytics to gain insights into user behaviour, website and App performance, usage and to enhance our Services.
HOW DO WE COLLECT YOUR INFORMATION?
Information Provided by You
We collect information that you provide to us when you register an account, manage your bookings, manage your account and preferences, make a booking (as a Parent), apply for job offers (as a Childcarer) or contact us.
We may also record and transcribe your calls with us for quality, training, and monitoring purposes, and to improve our Services.
Information From Using Cookies
Cookies are small text files stored on a user's device that help us track and save information about your usage of our platform.
We use cookies and similar technologies to read, store and write information on your device. Essential cookies are necessary for us to identify and monitor how the platform is being used, enabling us to improve the performance of our App and website and enhance your experience of using our Services.
We also collect information about how you use our website and App, such as your browsing history, IP address, and device type.
Information From Third Party Partners
We work closely with carefully selected third parties to provide a solid and secure platform and may share your information with them.
Please find below a list of third parties that we partner with. Please note, this list is not exhaustive and is subject to change:
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Payment Processing
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Stripe
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Hosting Services
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Microsoft Azure
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Customer Relationship Management
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Gorgias, Quickbase
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Analytics
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Google Analytics, Hotjar
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Email & Communication Services
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Mailchimp, Mailgun
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Background Check Services
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Disclosure & Barring Service, Mygov.scot
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Address & Location Services
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Loqate
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Push Notifications & User Authentication
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Firebase
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Marketing & Advertising Services
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Google Ads, Meta Ads, LinkedIn Advertising, YouTube
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Survey & Feedback Tools
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Trustpilot, Survey Monkey
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Crash reporting
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Sentry
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WHO DO WE SHARE YOUR INFORMATION WITH?
We will only disclose information to other third parties and organisations when we have a legal basis to do so.
We may share your information:
- With Childcarers: To match families with qualified Childcarers, we may share the Parent’s name, contact details, family details, location, household pets, profile photo and specific childcare requirements with selected, approved Childcarers.
- With Parents: To provide Childcarers with job offers and booking information, we may share the Childcarer’s name, contact details, profile photo, childcare experience and reviews with Parents seeking childcare.
- With Service Providers: We engage with trusted third-party service providers to enable us to perform functions, such as processing payments, hosting our App, and providing customer support. These service providers may access your payment details, contact information, and usage data as necessary to perform their functions.
- With Business Partners: For marketing or promotional activities, we may share your demographic information, usage data, and contact information with our business partners, but only if you have consented to such sharing.
- For Legal Compliance: We may disclose your personal information to comply with legal obligations and lawful requests from public authorities, such as HM Revenue & Customs (HMRC), or protect our rights, property, and safety, or that of our Users and the public. This includes sharing any relevant personal information as required by law or necessary for legal proceedings.
- In Business Transfers: In the event of a merger, sale or acquisition of our business, user information, including personal data, may be among the assets transferred.
- With Your Consent: We may share your personal information for any other purpose disclosed to you when we request your consent, and you agree to the sharing.
- With Analytics and Advertising Partners: We may share aggregated, anonymised or non-personal data for analytics and targeted ads.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary to fulfil the purposes for which we collected it. This may include the time required to service your account, retain your transactional history and remember your preferences.
We also hold certain types of data in accordance with legal, accounting, tax or reporting requirements.
All information we hold is regularly reviewed and any data deemed no longer relevant is deleted. In some circumstances we may anonymise your personal data, so it cannot be associated with you, for analytical, research and statistical purposes. This anonymised data helps us to improve our Services and may be used indefinitely without further notice to you.
HOW DO WE KEEP YOUR DATA SECURE?
As appropriate, we use comprehensive modern technology and robust processes to ensure the security of all data held, including but not limited to firewalls, encryption, anonymisation, password management and regular software updates.
Payments are processed by Stripe, a global payments infrastructure company providing an online payment processing and credit card processing platform that meets the rigorous security standards of the financial industry. Stripe uses best-in-class security practices to maintain a high level of security, encrypting your sensitive payment data both in transit and at rest.
We perform regular reviews to ensure our security measures match the level of sensitivity of the data held. We only retain data for the length of time it is required.
We restrict access to your personal information to a limited number of employees and trusted third parties who need this information to perform their job duties. These individuals and entities are required to process your personal information solely according to our instructions and are bound by strict confidentiality obligations.
International Data Transfers
We take all reasonable steps to ensure your data is treated securely. By using our Services, you consent to the transfer of your personal data as described in this Policy.
The data we collect from you may be transferred outside of the UK to provide you with our Services or for other purposes outlined in this Policy. These international transfers may be necessary for the performance of our Service or compliance with legal obligations.
We take appropriate measures to ensure that any international data transfers comply with applicable data protection laws and provide adequate protection for your personal data.
Your personal data may be transferred to countries outside the UK, including but not limited to countries within the European Economic Area (EEA) and countries that the Information Commissioner’s Office (ICO) has deemed to provide adequate data protection standards. In some cases, we may transfer data to countries where data protection laws may not provide the same level of protection as in the UK. In such instances, we will implement appropriate safeguards to protect your data rights.
WHAT ARE YOUR RIGHTS AND CHOICES?
Under the General Data Protection Regulation (GDPR), you have the right to access, update, correct, or delete your information at any time. You can also request a copy of your data. To exercise these rights, please contact us using the contact details detailed at the end of this Policy. We will respond to your requests in accordance with GDPR and other applicable data protection laws.
You can also change your marketing preferences and revoke your consent at any time. You can opt out of email marketing by clicking the unsubscribe link in any marketing email we send you. If you inform us that you no longer wish to receive marketing emails, we may still hold your email address, unless you ask us to remove it, to contact you about customer service-related issues.
THIRD PARTY LINKS
Our platform may include links to third-party websites and applications. Your interactions with these third parties are governed by the respective third party’s privacy policy. We cannot and do not accept any responsibility or liability for these policies or for any personal data that may be collected from these third parties.
Use of these third-party links is at your own risk. We encourage you to review the privacy policies and terms of use of any third-party websites or services you visit or use. This will help you understand how those third parties collect, use, and protect your personal information.
CHANGES TO THIS PRIVACY POLICY
We may occasionally make adjustments to this Policy. It is your responsibility to remain informed about these changes. Your continued use of the Service indicates your acceptance of any revisions.
We welcome any comments or questions you may have about this Policy or the use of your information. You can contact our Customer Support team by:
If you have any concerns or disputes regarding our privacy practices, we encourage you to first contact our Customer Support team. We will attempt to resolve your issues promptly.
Should your concerns remain unresolved, you may file a formal complaint by contacting our Data Protection Officer by:
- Email: [email protected]
- Post: Data Protection Officer, Sitters, 288 House, 1 Aston Way, Poole, BH12 4FE.
Please include all relevant details and documentation regarding your complaint.